Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@cocoabearkidswear.com. Please note that the return address will be provided to you directly, along with a return shipping label at no cost.

Once your item is received by one of our team members, you will be asked if you would like to exchange or simply get a refund.  Exchanges will process same day, at which time you’ll receive new order and tracking information.

You can always contact us for any return question at support@cocoabearkidswear.com.  Customer service is always trusted to a real person and we don’t use any automated systems.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
If you need to return an order, as stated above, you will have the option to exchange it for either a different size or a different item altogether.  Should the new item cost more, you will be charged the difference but we won’t charge you shipping as a courtesy to you for your patience.

**NOTE** Shipping may be Delayed Dec-Jan

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@cocoabearkidswear.com.